Your thlsofa warranty
Every thlsofa sofa is hand-made in our factory in Chepor, Perak. Register your purchase so we have your details on file if you ever need service. Your warranty starts on the date shown on your store’s invoice.
What your warranty covers
Frame
The timber structure that holds your sofa together.
Seat cushion filling
Seat foam that sags by more than 2 inches (5 cm).
Mechanism, accessories & stitching
Recliner mechanisms and motors. Batteries, transformers and manual recliner handles are not included.
The genuine leather cover is not under warranty. Natural leather marks and normal softening are explained below.
How to claim
Claims are handled by the authorised store where you bought your sofa.
- Bring your receipt and warranty card to the store of purchase. Without both, normal repair charges apply.
- The store checks your sofa and arranges the inspection with us.
- If the part is under warranty, we repair or replace it. You pay transport to and from the service centre.
Register your sofa
Please keep your receipt and warranty card. You will need both to make a claim.
Natural marks of genuine leather
Like a fingerprint, these marks prove the leather is real. They are natural, so they are not defects and are not covered by the warranty.
Brand marks
Farm marks that show which ranch the animal came from.
Veins
Thin, lightning-like lines left by veins under the skin.
Fat wrinkles
Creased bands from areas of movement, with a little more stretch.
Scars
Healed cuts from fences or thorny bushes.
Insect bites
Small dots or spots from flies, ticks and mosquitoes.
| Half leather | Genuine top-grain leather on every surface you touch: seat, back cushions, headrest front, and the inside and top of the arms. PVC on the sides, outer back and base. |
|---|---|
| Full leather | Genuine top-grain leather on the whole sofa. |
Caring for your sofa
Good care keeps your sofa looking new and helps it last.
Everyday use
- Do not sit on the armrests or the tops of backrests.
- Lift the sofa from the base at each end. Never drag it or lift it by the cushions.
- Do not use sharp tools to remove the protective wrapping.
- Rotate where you sit, and plump the cushions regularly so they keep their shape.
Placement
- Keep your sofa out of direct sunlight, which can fade and dry leather.
- Keep it at least 50 cm from electric or gas heaters.
Cleaning leather
- Regularly: vacuum with a soft brush, then wipe with a soft cloth dampened with plain water.
- Spills: blot straight away with an absorbent cloth or sponge.
- Every 3 to 4 months: clean with a leather cleaner, then a leather protector.
- Hot, humid weather: wipe weekly. Sweat and skin oils damage leather, especially on headrests, arm pads and seats.
- Never use saddle soap, detergents, solvents, abrasives or silicone products. Never dry clean or machine wash.
Recliners
- Retract the footrest before you stand up.
- Keep hands, feet, children and pets clear of moving parts.
- Unplug electric recliners before cleaning or moving them.
- Clear rugs or tables from under the mechanism before reclining.
Full warranty terms
Who the warranty covers
- The original buyer only, at the original delivery address.
- thlsofa sofas bought from an authorised thlsofa store.
- Home use only. Commercial, rental, office, hotel or other non-home use is not covered.
Not covered
- The genuine leather cover, including natural leather marks: shade differences, wrinkles, scars, insect bites, veins and growth marks.
- Normal softening of seat cushions as they shape to the user.
- Softening of back, arm, headrest and pillow foams, webbing and fillings.
- Damage from sunlight, heat, wrong cleaning products, misuse, jumping, or sitting on arms and backrests.
- Damage during delivery or when moving house. Claim this with the transport company.
- Sofas that were altered, or repaired by anyone else without our consent.
- Damage from incorrect storage, assembly or an uneven floor.
Costs
- You pay transport to and from the service centre, and for re-upholstery materials.
- Charges apply to claims outside the warranty.
thlsofa reserves the right to decide on all warranty claims under these terms.